Terms of Sale

DRAFT — to be reviewed by a legal professional before going live

Last updated: 25 September 2026 (draft v0.2, not published). This English version is a translation provided for convenience; the French version prevails. Items in square brackets must be completed or decided before going live.

Article 1. Seller and scope

The InfraPrep service is sold by Sacha Ochmiansky, sole trader (entrepreneur individuel, EI), micro-entrepreneur, 33300 Bordeaux, France, SIRET 10018194000014, email contact@infraprep.fr ("InfraPrep", "we").

These Terms of Sale apply to every subscription taken out on the InfraPrep website by a consumer ("you"). They supplement the Terms of Use, which set the rules for using the website. You accept them when ordering, by ticking a separate checkbox, and they are sent to you by email with the order confirmation.

Article 2. The service

InfraPrep offers online practice exams for IT certifications: multiple-choice questions, corrections, explanations and links to the vendors' public documentation.

Free access. For each certification, 25 questions are available free of charge in study mode, without a subscription and without an account. A free account is required for the features that save your results.

Paid subscription. During each paid period, the subscription gives access to:

all the questions of every certification in the catalogue;
timed practice exams;
your results history.

Catalogue. The catalogue changes over time: certifications are added, and questions are corrected, replaced or removed when an exam changes version. The subscription gives access to the catalogue as it stands during the paid period.

Nature of the tests. The tests are written by InfraPrep and have no connection with the certification vendors. They are for practice. They do not reproduce the real exam and do not guarantee that you will pass it.

Technical requirements. The service is used in a recent web browser with an Internet connection. [TO BE COMPLETED: browsers tested.] No software needs to be installed.

Article 3. Price

Subscription price: EUR 9.99 per month, payable in advance at the start of each monthly period. No set-up or cancellation fee is charged. The total price is shown before you confirm the order.

VAT. VAT not applicable, article 293 B of the French General Tax Code ("TVA non applicable, art. 293 B du CGI", VAT franchise scheme). The price shown is the final price; no VAT is added. If the seller's VAT status changes, subscribers are informed under the conditions set out below for a price change.

Price changes. Since the subscription is open-ended (article 6), we may change its price. Any change is announced by email at least 30 days before it applies. It applies only from the first period starting after that notice. If you do not accept the new price, you may cancel free of charge before it applies (article 7).

Article 4. Ordering

1. You choose the subscription, then create an account or log in. Ordering without an account is not possible, as access is linked to your account.

2. Before ordering, a summary shows the main features of the service, its price, the contract duration and the monthly renewal. Accepted payment methods are shown at the latest at the start of the ordering process.

3. You tick the box accepting the Terms of Sale and the Terms of Use (mandatory).

4. You tick the box requesting immediate access and waiving your right of withdrawal (article 8) (mandatory). As the content is supplied as soon as payment is made, the order cannot be placed without this box. It is never pre-ticked.

5. You confirm the order with the button labelled "commande avec obligation de paiement" (order with obligation to pay).

6. After payment, you receive by email, on a durable medium, the confirmation of the contract. It contains these Terms of Sale, the model withdrawal form (appendix 1) and confirmation of your request for immediate access and of the loss of your right of withdrawal.

Article 5. Payment

Payment is processed by Stripe, a payment service provider. InfraPrep neither receives nor stores your card details. Accepted payment methods: bank card [TO BE COMPLETED: other methods offered, if any].

The first payment is taken when you order. Subsequent payments are charged automatically at the start of each new monthly period, to the saved payment method, as long as the subscription has not been cancelled.

If a payment fails, paid access stops at the end of the period already paid, and the subscription is suspended until payment is made. [TO BE CHECKED: actual behaviour of the subscription extension when a payment fails.] No penalty is charged.

An invoice is made available for each payment, in your "My account" area or by email.

Article 6. Duration and renewal

The subscription is concluded for an indefinite period (open-ended). It is paid for and supplied in successive one-month periods. Each period renews automatically when it ends, at the same price subject to article 3, until you cancel. There is no minimum commitment period.

[TO BE VALIDATED BY THE REVIEWER: treating the contract as open-ended is a drafting choice. If the subscription were treated as a fixed-term contract with tacit renewal, article L. 215-1 of the French Consumer Code would require written notice before each renewal. Articles L. 215-1 to L. 215-3 and L. 241-3 are reproduced in appendix 2, as article L. 215-4 requires for the contracts to which they apply.]

Article 7. Cancellation

By you, at any time. You may cancel your subscription at any time, free of charge, without giving a reason and without notice.

Online. Cancellation is done through the "Résilier votre contrat" (cancel your contract) function, directly accessible from your "My account" area and through the link in the contract confirmation email. It asks you to enter or confirm your surname and first name, the email address to which confirmation should be sent, your subscription reference and the cancellation date you want. A summary page lets you check this information before clicking "Notification de la résiliation" (notice of cancellation).

You may also cancel by email at contact@infraprep.fr or by post to Sacha Ochmiansky EI (InfraPrep), 33300 Bordeaux, France.

Confirmation. We acknowledge receipt of your cancellation and tell you by email, on a durable medium, the date on which the subscription ends and the effects of cancellation.

Effective date. Cancellation takes effect at the end of the current monthly period already paid. You keep paid access until that date, and no further payment is taken. The current period is not refunded on a pro rata basis. This rule does not limit your statutory rights: right of withdrawal (article 8), legal guarantee of conformity (article 10) and, where applicable, article L. 215-1 reproduced in appendix 2.

By InfraPrep. We may cancel your subscription only:

in the event of a serious breach of the Terms of Use, under the conditions set out in the Terms of Use;
if the service is permanently discontinued, with at least 30 days notice by email. The part of the paid period that would not be supplied is then refunded.

Cancellation does not delete your free account or your results. You may ask for them to be deleted (see the Privacy Policy).

Article 8. Right of withdrawal

Principle. You have 14 days from the conclusion of the contract to withdraw, without giving any reason.

Immediate access and loss of the right of withdrawal. The content is supplied online, not on a physical medium, as soon as payment is confirmed. If, when ordering, you expressly request immediate access before the end of the 14-day period and acknowledge that you will lose your right of withdrawal, you can no longer withdraw once access has begun (article L. 221-28, 13°, of the French Consumer Code). We confirm this agreement on a durable medium (confirmation email).

If the right of withdrawal still applies. This is the case in particular if we did not send the confirmation mentioned above, or if the service were to be classified as a provision of services rather than a supply of digital content. In that case:

if you expressly asked for the service to start before the end of the withdrawal period, you owe us an amount proportionate to the service supplied until you notified your withdrawal (article L. 221-25);
you owe nothing if that express request was not obtained, or if we did not meet our information and confirmation obligations (articles L. 221-25 and L. 221-26).

How to withdraw. Before the period expires, you may:

use the "Renoncer au contrat ici" (withdraw from the contract here) function, available in your "My account" area and through the link in the contract confirmation email throughout the withdrawal period, then click "Confirmer la rétractation" (confirm withdrawal). An acknowledgement of receipt stating the content, date and time of your withdrawal is sent to you by email.
or send us the model form in appendix 1, or any other unambiguous statement, at contact@infraprep.fr or by post to Sacha Ochmiansky EI (InfraPrep), 33300 Bordeaux, France.

Refund. We refund any amounts due no later than 14 days after being informed of your withdrawal, using the same payment method, unless you agree to another method at no cost to you. After withdrawal, paid access is deactivated.

Article 9. Supply of the service

Paid access is opened as soon as payment is confirmed, on the account used to order. It is supplied continuously during each paid period. Short interruptions may be needed for maintenance; we keep them as limited as possible.

Article 10. Legal guarantee of conformity

The service is covered by the legal guarantee of conformity for digital content and services (articles L. 224-25-1 and following of the French Consumer Code).

As the service is supplied continuously, we are liable for any lack of conformity that appears during the period in which it is supplied to you (article L. 224-25-12). During that period, we must prove that the service was in conformity (article L. 224-25-16).
In the event of a lack of conformity, you are entitled to have the service brought into conformity, free of charge and without undue delay. Failing that, or if the defect is serious, you are entitled to a price reduction or to termination of the contract. You may also withhold payment until the service is brought into conformity. These rights apply without prejudice to damages (articles L. 224-25-17 to L. 224-25-20).
We are not liable for a defect due solely to the incompatibility of the service with your equipment, if the technical requirements in article 2 were given to you before ordering (article L. 224-25-16).

To use the guarantee, write to contact@infraprep.fr.

A one-off error in a question can be reported with the "Contest this answer" button (see the Terms of Use). The button does not replace the legal guarantee.

Article 11. Liability

We are liable by operation of law for the proper performance of the contract (article L. 221-15 of the French Consumer Code). We are released from this liability, in whole or in part, if we prove that the failure is attributable to you, to the unforeseeable and insurmountable act of a third party to the contract, or to force majeure.

The tests are a practice tool. A result obtained on an InfraPrep test does not predict the result of the official exam, and passing that exam depends on many factors outside the service.

Article 12. Customer service, complaints and mediation

Customer service: contact@infraprep.fr. Postal address: 33300 Bordeaux, France.

Complaints. If you have a problem, first send us a written complaint using these contact details. We reply within 7 working days.

Consumer mediation. If your complaint is not resolved, you may refer the matter free of charge to the consumer mediator we are registered with:

the competent mediator's contact details are sent to you on request at contact@infraprep.fr.

The mediator cannot examine your request if you have not first tried to resolve the dispute directly with us through a written complaint, or if you refer the matter more than one year after that complaint. Mediation is optional: you may also go directly to court.

Article 13. Personal data

We process your data to manage your account, your subscription and your payments. Details are in the Privacy Policy.

Article 14. Governing law and jurisdiction

These Terms of Sale are governed by French law. If you live in another EU country, this choice does not deprive you of the protection given to you by the mandatory provisions of the law of your country of residence.

In the event of a dispute, you may bring proceedings either before one of the courts with territorial jurisdiction under the French Code of Civil Procedure, or before the court of the place where you lived when the contract was concluded or when the harmful event occurred (article R. 631-3 of the French Consumer Code).

Article 15. Changes to these Terms of Sale

The Terms of Sale that apply to your subscription are those you accepted when ordering. If we change them, we inform you by email at least 30 days before the changes apply. A change cannot alter the contract duration or the essential features of the service without your consent; price changes follow article 3. You may cancel free of charge before the new terms apply.

Appendix 1. Model withdrawal form

Translation for information only. The official text is the French form annexed to article R. 221-1 of the French Consumer Code, reproduced in the French version of these Terms of Sale.

MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract.)

To Sacha Ochmiansky EI (InfraPrep), 33300 Bordeaux, France, contact@infraprep.fr:

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Appendix 2. Articles L. 215-1 to L. 215-3 and L. 241-3 of the French Consumer Code

Translation for information only. The official French text, reproduced in full under article L. 215-4, is in the French version of these Terms of Sale (text in force on 25 September 2026, read on legifrance.gouv.fr).

Article L. 215-1. For service contracts concluded for a fixed term with a tacit renewal clause, the service provider informs the consumer in writing, by dedicated personal letter or email, no earlier than three months and no later than one month before the end of the period in which renewal may be refused, of the option not to renew the contract concluded with a tacit renewal clause. This information, given in clear and understandable terms, states the deadline for non-renewal in a prominent box.

Where this information has not been sent in accordance with the first paragraph, the consumer may end the contract free of charge at any time from the renewal date.

In that case, advance payments made after the last renewal date or, for open-ended contracts, after the date on which the initial fixed-term contract was converted, are refunded within thirty days of the termination date, less the amounts corresponding to the performance of the contract up to that date.

This article applies without prejudice to provisions that legally subject certain contracts to specific rules on consumer information.

By way of exception to the first paragraph, for contracts for the supply of a television service within the meaning of article 2 of law no. 86-1067 of 30 September 1986 on freedom of communication and for contracts for the supply of on-demand audiovisual media services, the consumer may end the contract free of charge at any time from the first renewal, if they move home or their tax household changes.

Article L. 215-1-1. Where a contract was concluded electronically, or was concluded by another means and the professional, on the day the consumer terminates, offers the consumer the possibility of concluding contracts electronically, termination is made possible by that means.

To that end, the professional provides the consumer with a free function allowing the notice and steps needed to terminate the contract to be carried out electronically. When the consumer gives notice of termination, the professional confirms receipt of the notice and informs the consumer, on a durable medium and within a reasonable time, of the date on which the contract ends and of the effects of termination.

A decree sets, in particular, the technical arrangements to ensure the identification of the consumer and easy, direct and permanent access to the function mentioned in the second paragraph, such as how it is presented and used. It determines the information the consumer must provide.

Article L. 215-2. The provisions of this chapter, except article L. 215-1-1, do not apply to operators of drinking water and sanitation services.

Article L. 215-3. The provisions of this chapter also apply to contracts concluded between professionals and non-professionals.

Article L. 241-3. Where the professional has not made the refund under the conditions set out in article L. 215-1, the amounts due bear interest at the statutory rate.